Privacy Policy

Privacy Policy

Use of this Web Site

Effective Date: 08/19/2020

Jubilee Lending Group (“Company,” “We,” “Our,” or “Us”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, store, and protect personal information shared with us when you engage with our services. By using our website, applications, or related services (collectively the “Service”), you agree to this Privacy Policy.

We reserve the right to update this policy at any time, and changes will be posted on this page. Please review this policy periodically.

Information We May Collect

We may collect the following Personally Identifiable Information (PII):

  • Name, email address, mailing address, and telephone number

  • Social Security Number, income details, and employment information (as required for mortgage applications)

  • Financial details such as bank statements, credit history, and related documents

  • Loan application and transaction history

  • Information from communications with our staff (phone calls, SMS, email, or forms submitted through our website)

We may also collect certain non-identifiable information automatically when you interact with our website, including browser type, IP address, and usage data.

Cookies are used to enhance user experience, remember login details, and analyze site performance. Cookies do not store sensitive PII.

How We Use Information

We use your information to:

  • Process loan applications and evaluate eligibility

  • Communicate with you about your loan status, account, or requested services

  • Provide legal disclosures and important service updates

  • Send reminders, notifications, or customer service responses

  • Improve our website, products, and services

  • Comply with federal, state, and local lending regulations

You may also receive text messages or automated calls (including those using pre-recorded or artificial voices) with your consent, for purposes such as loan updates, reminders, and account support.

Protecting Personal Information

We use industry-standard encryption, secure servers, and access controls to safeguard your data. All information is stored securely in the United States.

We do not sell or rent personal information to third parties. Information may be shared with:

  • Licensed employees or loan officers processing your application

  • Regulatory agencies as required by law

  • Third-party service providers who support our operations (e.g., credit bureaus, verification services, and technology vendors), bound by confidentiality agreements

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services (such as customer service) is permitted. All other use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Sharing Personal Information

We may disclose personal information if required by law, subpoena, or government request, or if necessary to:

  • Enforce our Terms of Service

  • Investigate fraud or unlawful activity

  • Protect the rights, property, or safety of Jubilee Lending Group, our customers, or others

In the event of a merger, acquisition, or corporate restructuring, customer information may be transferred as part of the business assets.

Compromise of Personal Information

If a security breach compromises your personal data, Jubillee Lending Group will notify affected individuals in accordance with applicable state and federal laws.

Your Choices

  • You may opt out of promotional emails or SMS messages at any time by following the unsubscribe or STOP instructions.

  • You may update or correct your personal information by contacting us directly.

  • Declining to provide certain information may limit our ability to process your loan application.

Information Relating to Minors

Jubilee Lending Group does not knowingly collect information from individuals under the age of 18. If we become aware that a minor has submitted personal data, we will delete it immediately.

Links to Other Websites

Our website may contain links to third-party sites. Jubilee Lending Group is not responsible for the privacy practices of these external websites. Please review their policies before providing any personal information.

Notification Procedures

We may provide required notifications via email, written notice, or prominent posting on our website. We reserve the right to determine the most appropriate form of communication.

Changes to Our Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted here with a revised effective date. Your continued use of our services signifies your acceptance of any changes.

Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Jubilee Lending Group
130 N Preston Rd #361, Prosper, TX 75078
Phone: (877) 559-8